Workplace Support Technician
About this role
As a member of the Workplace Service Desk Team and reporting to the Workplace Service Desk EMENA Lead, the Workplace Service Desk Technician provides essential front-line technical support to our employees. In this role, you will be the primary point of contact for IT-related issues, ensuring our "Believers" can work effectively anywhere in the world. You will handle incident resolution (from simple to common tasks), hardware deployment and basic administration ensuring all interventions align with our global IT standards and security frameworks. Key Missions 1. User Support & Incident Management Receive, qualify, and process support requests via phone, email, or our ticketing tool. Perform Level 1 & Level 2 diagnostics for hardware, software, and network-related issues. Resolve incidents directly or escalate complex cases to Level 3 engineers or specialized teams. Guide and train users on digital tools and best practices to improve autonomy. 2. Maintenance & Infrastructure Administration Install, configure, and deploy workstations (macOS/Windows/Linux), peripherals, and core software. Execute software updates and perform preventive maintenance on the local equipment fleet. Contribute to the accuracy of the IT asset inventory and documentation. Enforce IT security policies (antivirus compliance, patches, and basic access management).
Technical Fluency: Ability to translate complex IT jargon into clear, user-friendly language. Core IT Knowledge: Proficiency in office productivity suites (Google Workspace/Microsoft 365). Foundational knowledge of network architectures and VLANs. Familiarity with Active Directory, Group Policies (GPO), and basic Identity Management (Okta knowledge is a plus). Soft Skills: Strong analytical and problem-solving mindset. Excellent reporting skills to keep stakeholders informed. Discretion & Confidentiality: High ethics regarding data privacy and access. Rigor & Precision: Detail-oriented approach to hardware configuration and ticketing. Mandatory: Fluent in French and English (any other language is a plus)
SET THE TONE WITH US: Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe - our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB Tailor-made training and coaching program Remote working policy A wellness program "Pauses" with many activities and animations in-house Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist A healthy and eco-responsible company restaurant Individual or family health insurance CSE benefits A rooftop A gym with free classes SING IN HARMONY Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave) We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.