FinCrime Operations Senior Lead - AML Investigations

We're looking for an experienced lead to join our growing  AML Investigations  team in  Tallinn, Estonia .  As a  FinCrime Operations Senior Lead  your mission is to ensure the effective assessment and mitigation of financial crime risks across operations. You will act as a vital connector between operational teams and senior leadership, transforming strategic objectives into actionable directives. Your leadership will prioritize customer focus, regulatory compliance, and sustained operational excellence across multiple specialized teams. Key Responsibilities Executive Leadership & People Development: Lead by example, cultivating a  high-performance, results-driven culture  across multiple Team Leads and Specialists. Own the talent pipeline:  hire, coach, mentor, and develop  direct reports, driving career check-ins, skill enhancement, and making recommendations for promotions/salary progression. Implement strong  performance frameworks  to consistently meet and enhance individual and team KPIs/SLAs, promptly addressing and documenting underperformance. Strategic Planning & Operational Governance: Own the strategic roadmap  (spanning several quarters) for your operational area, transforming high-level plans into actionable change. Lead and manage projects from start to finish, driving momentum,  delegating tasks , and articulating project impact and value to cross-functional stakeholders. Ensure  highest quality standards  and compliance are maintained across all tasks, leading root cause analysis and turning insights into improvements. Risk Mitigation & Domain Expertise: Serve as the  Subject Matter Expert (SME)  in Financial Crime areas (AML/KYC/Fraud), training and coaching your leadership team. Be responsible for  developing and driving action plans  for operational incident management, detection, response, and remediation. Maintain accountability for  escalating critical incidents, high-risk customers, and systemic control weaknesses  to senior leadership in a timely and precise manner. Stakeholder Management & Influence: Lead complex projects with  multiple, diverse stakeholders  (Product, Engineering, Compliance, Senior Management). Negotiate and influence  cross-functional teams to drive momentum toward strategic goals. Communicate clearly and confidently, tailoring messages to the audience and using  data to deliver impactful and concise updates .

We are seeking a seasoned leader who combines strategic people management with deep FinCrime expertise to ensure operational governance across our specialized teams. Experience:   3-4 years of experience  in FinCrime, KYC/AML, or compliance, with  at least 3 years leading small to medium-sized teams. Performance Development:  Proven track record of delivering constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement. Advanced Domain Knowledge:  Strong understanding of the FinCrime regulatory framework (KYC, AML, FinCrime). Must be able to  translate external industry insights  and regulatory changes into robust strategies for Wise. Metric Ownership:  Experience with forecasting and strategically moving team metrics, coupled with the ability to independently analyze and drive metric improvement. Process Efficiency:  Highly  process-oriented and efficiency-driven mindset ; able to recognize and proactively resolve recurring issues and streamline processes. Resilience & Quality:  Must be able to work with  tight deadlines under pressure  while maintaining a high level of quality and competence. Communication & Self-Leadership:  Excellent verbal and written English skills. Highly punctual, independent, proactive, and thrives in a fast-paced environment, comfortable rapidly switching between topics. Nice to Have Education:  Bachelor’s degree in Finance, Business Administration, Law, or a related field. Certifications:  ICA, CAMS, or equivalent FinCrime/Risk certification. Tools:  Experience using Business Intelligence tools such as Looker, Superset, or Microtab.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English as soon as possible. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review:  We evaluate your experience and skills.  Quick Chat with a Recruiter:  A brief call to discuss the role and see if Wise aligns with your career goals. First Interview:  Meet our FinCrime Senior Leads for a discussion around your leadership and operational delivery experience.  Second Interview:  Meet with our People Partner a