Customer Success and Delivery Manager
About this role
Candela’s ultimate purpose is to speed up the transition to fossil fuel-free lakes and oceans. We strive to re-think efficiency in marine transportation to radically push the performance boundaries of electric boats and ships. By combining sensors, computers and advanced submerged hydrofoils, our electric craft fly above the water, reaching speeds and range previously attained only by fossil fuel powerboats.
Thanks to their remarkable performance, Candela’s craft are the best-selling electric boats on the market. Our first model, Candela C-7, quickly became Europe’s best-selling electric boat after its introduction in 2019. Its successor, the bigger C-8 day cruiser, outsold the C-7 just 3 months after launch. We are also venturing into professional watercraft with the revolutionary foiling P-12 Shuttle/Business/Voyager edition.
We are currently seeking a Customer Success and Delivery Manager who will be responsible for developing a positive customer experience and delivering our boats to customers.
Responsibilities
- Reporting to the Chief Commercial officer, the Customer Success Delivery Manager’s key responsibilities are to establish and maintain relationships with assigned customers, and to own the process from sales to delivery to aftermarket.
- Own and manage logistics and delivery of all our boats but also the demo boats/ parts
- Manage logistics to deliver the boat
- Invoicing based on the agreement payment terms
- Sending reminders to the customers on payments
- Help align financing customers through our finance department for Candela Fleet Services
- Ensuring that our promises to customers are met and holding our operations, aftermarket, sales, and quality teams responsible for ensuring a high level of customer experience
- Helps with building the team as an when we scale this team
- Provides input to help improve the overall customer experience and measures customer NPS
- Gets local permit/approvals to get the boat in the water for the customer