Customer Care Executive
About this role
Location: Come and join us in Athens or Thessaloniki!
Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
Responsibilities
- Deliver high-quality support via calls, emails and messenger platforms
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Triage issues and escalate them when necessary
- Cooperate with other departments to assist inside projects and resolve technical issues
- Initial experience in customer support
- The ability to speak, read and write Greek and English, any other language is a plus - Please submit your application in English
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements
Requirements
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
About FREENOW
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.