Atlassian Specialist ( Jira, JSM, Confluence )
About this role
<p><strong>About The Role:</strong></p><p>We’re looking for an Atlassian Specialist to manage and optimize our Jira, JSM, and Confluence platforms. In this remote, full-time role, you’ll support internal teams by building secure workflows, dashboards, and automation aligned with compliance standards. You’ll also handle user support, third-party app management, and collaborate with security teams to meet frameworks like ISO 27001 and SOC 2.</p><p><strong><br>What You'll Do (Responsibilities):<br></strong></p><p><strong>•</strong> Administer and manage Jira, JSM, and Confluence instances to meet the evolving needs of technical, product, compliance, and customer support teams.<br>• Design and implement advanced workflows, permission schemes, and automation rules that align with regulated financial operations.<br>• Develop and maintain custom dashboards, SLA reports, and data visualizations for operations, audit, and compliance purposes.<br>• Configure and manage Atlassian Marketplace apps and third-party extensions, ensuring they meet security, compliance, and business continuity standards.<br>• Deliver user support, training, and documentation for internal teams to maximize platform adoption and efficient usage.<br>• Support and optimize JSM for ITSM processes, including request queues, SLAs, incident management, and Confluence-based knowledge sharing.<br>• Collaborate with Information Security and Risk teams to ensure configurations and processes comply with frameworks such as ISO 27001, SOC 2, or PCI DSS.<br>• Liaise with Atlassian support and manage escalations or performance issues as needed.</p><p><strong><br></strong></p><p><strong>What You’ll Need To Be Successful In This Role:</strong></p><p>4+ years of experience administering Atlassian tools in a production environment, preferably in fintech or highly regulated industries</p><p><br></p><p><strong>Why Join Paysend?</strong></p><ul><li><p><strong>Make a Global Impact: </strong>Directly impact millions of users worldwide</p></li><li><p><strong>Accelerate Your Career: </strong>Benefit from internal mobility, mentoring programs, and continuous learning opportunities</p></li><li><p><strong>Thrive in a Connected, Global Organization: </strong>Collaborate with colleagues across our international hubs and more</p></li><li><p><strong>Embrace a Principle-Driven & Focused Culture: </strong>Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible</p></li><li><p><strong>Enjoy Competitive Compensation and Benefits: </strong>Receive a competitive salary, benefits, and flexible work arrangements</p></li></ul><ul><li><p></p></li></ul>