Spain Scheduling coordinator WLA
About this role
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. More about Agilent on
www.agilent.com
We are looking for a professional and organized individual who will serve as the essential link between our technical teams and our customers to ensure that scientific laboratories across Spain operate without interruption.
As a
Spain Scheduling Coordinator WorkLoad Administrator
, you will take full ownership of the service calendar. Your work ensures that when a piece of laboratory equipment needs atention, the right engineer arrives at the right time with the right parts. You will work closely with technical experts to prioritize urgent repairs and manage the daily logistics of our field operations.
Responsabilities
Service Scheduling:
Coordinate and plan the daily calendars for Field Service Engineers and authorized partners to perform onsite repairs and maintenance.
Order Management:
Create and manage service orders and technical requests within our business system (SAP).
Logistics Coordination:
Ensure all necessary spare parts are ordered and shipped to the correct locations before the engineer arrives.
Financial Administration:
Prepare price quotes for customers and manage incoming Purchase Orders (PO) for service work.
Priority Planning:
Organize onsite visits based on urgency, customer contracts, and specific management requests.
Customer Relations:
Handle inbound inquiries, negotiate visit timelines with customers, and keep them informed throughout the scheduling process.
Quality Compliance:
Follow established company procedures and quality standards to ensure every job is documented correctly.
Requirements
- Qualifications and skill requirements:
- Academic background in technology, engineering, or equivalent experience in a similar role, with proven customer service or project management experience.
- Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
- Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
- Fluent in Spanish and English is a must.
- On a personal level, you possess great
- problem solving / analytical skills
- , and you are
- eager to learn
- about new software technology, instruments, applications, and consumables. You have
- communication/ interpersonal
- skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both
- working within a team
- and
- autonomously.
- We offer:
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- An opportunity for you to grow within a world-class company to develop your skills.
- An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
- Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
- A dedication to work/life balance.
- Additional Details
- This job has a full time weekly schedule. It includes the option to work remotely.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Travel Required:
- No
- Shift:
- Day
- Duration:
- No End Date
- Job Function:
- Services & Support