Head of Customer Success
About this role
Oneflow is a rapidly growing tech scale-up located in the heart of Stockholm. We have created a platform that automates the entire contract process from start to finish, all in one place. Turning clunky, static contracts into customer-oriented, digital contracts that feel like magic.
Who you are
You’re a commercially minded Customer Success leader with experience guiding teams across multiple markets. You know how to lead through team leads, balancing strategic direction with a hands-on understanding of the day-to-day realities of Customer Success.
You thrive in an international environment and have worked with customers of varying sizes and complexity, including enterprise-level organizations. You understand how Customer Success, Sales, Marketing, Partnerships, and RevOps work together across the customer lifecycle—and you actively collaborate across functions to drive retention, expansion, and long-term customer value.
You’re neither a purely top-down executive nor just an operational individual contributor. Instead, you shine in the space in between: close enough to the details to make smart decisions, and senior enough to set direction, drive change, and develop leaders.
Responsibilities
- Lead and develop the Customer Success organization across multiple markets through team leads, ensuring strong performance, alignment, and continuous growth
- Own and drive key Customer Success outcomes such as retention, net revenue retention, customer satisfaction, and long-term customer value
- Partner closely with Sales, Marketing, Partnerships, and RevOps to optimize the end-to-end customer lifecycle, including handovers, renewals, and expansion
- Build and evolve scalable Customer Success processes, structures, and ways of working that support both local markets and global customers
- Act as a senior point of escalation and engagement for strategic and enterprise customers, while staying close enough to the operation to drive meaningful change
- Skills and requirements
- 7+ years of ex