Technical Customer Project Manager (TCPM)
SwedenCompetitive0 applicants
About this role
Join Us as a Technical Customer Project Manager (TCPM)
We’re looking for a technically driven, customer-focused project leader who thrives at the intersection of engineering, service delivery, and client success. As a Technical Customer Project Manager (TCPM), you will play a key role in delivering our business-critical monitoring and OSS solutions, ensuring they are implemented, optimized, and ready for operation in our customers’ environments.
This role blends hands-on technical work, project management, and customer communication — perfect for someone who enjoys variety, ownership, and impact.
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Responsibilities
- Technical Delivery & Support
- Resolve incidents and service requests according to SLAs.
- Perform root-cause analysis and problem investigations.
- Execute software upgrades and system health reviews.
- Configure Polystar monitoring and OSS products, including integrations with 3rd-party tools.
- Provide regular volume measurements and support upsell insights.
- Maintain accurate customer and installation documentation.
- Apply and contribute to established best practices.
- Customer & Internal Communication
- Act as the technical spokesperson for assigned customer projects.
- Lead or contribute to project kick-offs and handover meetings.
- Ensure clear, proactive communication with customers and internal teams.
- Provide status reporting and escalate issues when needed.
- Forecast resource needs to the Implementation/System Configuration Manager.
- Project Governance & Planning
- Prioritize incidents based on technical criticality and customer impact.
- Plan and execute software upgrades.
- Manage project plans, milestones, and follow-ups — including cross-departmental activities.
- Coordinate acceptance testing and ensure proper change management.
- Review sales handover documentation to clarify scope and commitments.
- Produce and maintain project plans with timelines, resources, risks, and cost considerations.
- Collaboration & Team Contribution
- Work c