About this role
CONCEPT & PROCESS DEVELOPMENT As a member of our team, you'll oversee programs and projects in the area of Revenue Growth and Profitability Management with focus on the development of new system solution designs by collecting, analysing and challenging business requirements. With your deep expertise of concepts, end to end processes and technical skills, you provide an objective and holistic perspective to shape our processes and system landscape towards increased maturity levels. Focusing on data integration and efficiency you avoid isolated solutions and secure an end-to-end approach of all anticipated changes. You'll act as a translator between business and IT, defining detailed requirements into system-based concepts, which can be used as basis for the technical implementation (BSS - Business Scope Statements). You are responsible for defining scope, provide direction and content input and allocate work packages across the project team, while ensuring deliverables result in high quality requirements documentation. You’ll steer discussions, challenge the status quo, as well as continuously identify and manage various project and process dependencies. Therefore, an understanding of business content, cross functional processes and complex technical solutions is essential. PROJECT MANAGEMENT Acting as business project manager you lead complex projects with broad scope, especially those tackling new, unstructured topics, with a high level of integration, require multiple stakeholder coordination and/or with high management involvement. You'll be fully responsible to independently define, structure and manage project plans and relevant work packages considering e2e process and data flow design. In alignment with IT you’ll set up realistic timelines considering resources and constraints, track progress of milestones, allocate resources, monitor budgets and ensure deadlines are met. Fully independently, you’ll ideate, structure, prepare and run workshops throughout the different project stages. You’ll set the right priorities and communicate pro-actively with all involved parties, identify bottlenecks, find alternatives to remove roadblocks and de-escalate conflicts. You'll be responsible to ensure high quality and functional integration of all technical developments through detailed test planning and test execution. After successful testing, you'll ensure the relevant detailed technical internal documentation is accurate and comprehensive. To ensure awareness and system adoption you will work on the conception, creation and review of Global-/Key-/End User communication plans, trainings and workshops as well as lead the preparation of related materials and documentation. For this reason, senior-level experience in project and stakeholder management, along with strong communication and presentation skills, is crucial. SUPPORT & GOVERNANCE FRAMEWORKS As part of a team, you will be responsible to provide second level user support, securing correct and efficient handling and resolution of requests raised by local key users around the world and maintaining high service levels through proactive management, process monitoring and efficient collaboration with IT and external consultants. You'll be entrusted with the definition of the necessary governance frameworks and standards to ensure CPM data quality and accuracy across the end-to-end process, including the monitoring of data flows and the management of master data for consistency across systems. You'll ensure governance standards and internal processes are clearly documented, accessible and lived through the organisation. In addition, you'll be responsible to secure that all new processes and system developments incorporate the necessary governance metrics and monitors before they move into production systems. PROCESS & CONTENT QUALITY In this role, you'll act as partner for both subsidiaries and HQ in establishing and fully taking advantage of the potential of the CPM systems, where you have deep understanding of the end-to-end business processes and concepts as well as the strategy behind and their interconnection with other areas of the organisation. You will collaborate with sales, revenue management, finance and operations teams to keep a strong alignment on the short and long-term strategy. Hence, it is important that you have a solid and diverse business background to understand and challenge different cross-functional topics. With your know-how of the tool landscape, data flows and integration, you’ll coach and act as expert on demand to the team or other departments in case of process and/or system-related issues and questions that carry a high level of complexity. Furthermore, you’ll lead initiatives that aim to support subsidiaries in optimising their cross functional processes and improving their data quality, driving cross-functional discussions, challenging established processes and finding efficiencies.
10+ years of relevant e