People Experience Partner

About this role

Responsibilities

• Culture Ambassador: act as both a strategic and operational, human-centric culture ambassador for the company, devising approaches to create a positive workplace culture, understanding the pulse of our teams and crafting experiences that bring us all together.
• Belonging: own and expand our Belonging initiatives, including our flagship company-wide sports challenge.
• Employee Journey: focus on designing and improving the entire employee journey - from onboarding to offboarding - to boost engagement, productivity, and retention.
• EVP Activation & Evolution: lead the continuous refinement of our new Employer Value Proposition (EVP), ensuring our values are woven into the fabric of the employee lifecycle - from the first touch on the Careers Page to the daily Slack interactions.
• CXOs: Empower our global Chief Excitement Officers (CXOs) across Berlin, Boston, Durham, London, Melbourne, Munich, Valencia and remotely, to set up fun, creative initiatives that go above and beyond to bring our commercetools spirit to life.
• Employer Branding and Narrative Strategy: act as the primary storyteller for our global talent brand; interact with the Communications and Talent Acquisition team to ensure our strong company culture resonates in the outside market, collaborating with designers on visual identity, and leveraging executive updates to maintain our standing as a top-tier employer in the e-commerce tech space.
• Scale the Celebration: oversee our global tenure and milestone programs, moving from manual processes to sophisticated automation
• Legacy of Excellence: partner with People Operations and managers to ensure high-touch recognition for long-term (10+ year) milestones, including leave processing and executive-level celebrations.
• The "Personal Touch" at Scale: manage the logistics and vendor relationships (e.g., Swag.com, Glasso) for life events including baby, wedding, and graduation celebrations.
• Voice of the Talent: in partnership with our Talent Acquisition team, manage our reputation on Glassdoor, using sentiment data to inform strategy; collaborating with the social media team regarding company content.
• Program Management and Fiscal Responsibility: act as the primary admin for various tools that are in place to ensure seamless social connectivity across the organization, manage the Employee Experience budgets, ensuring high ROI on activity.

Requirements

• Empathy: great capability of perspective-taking, advanced listening skills, cultural competence and awareness.
• Tech pedigree: experience in a Culture and Belonging, Employee Experience, Wellbeing or HRBP role within a fast-paced, globally distributed Tech environment, preferably SaaS.
• Experience in culture building and belonging: you understand that culture isn't found in a snacks drawer; you have a proven track record of building belonging across time zones and screens.
• The "Ambassador" DNA: you are a natural storyteller and communicator. Whether it's recording an intro video for an internal newsletter or coaching a CXO team, you lead with empathy and wit.
• Analytical skills: you use reviews (e.g., Glassdoor/RepVue) and internal surveys not just to report numbers, but to diagnose cultural health and suggest proactive solutions.
• Operational grit: you can switch from "Blue Sky" strategy to "Ground Level" execution - managing vendor delays, budget spreadsheets, and Slack workflows with equal precision.
• Tech savvy & AI-curious: you aren't afraid of the "admin side" of the house. You have experience with employee engagement and HRIS tools, and you are excited to use AI to automate the mundane and elevate the human.
• Communication skills: excellent verbal and written communication skills, presentation and facilitation skills, as well as interpersonal and consultative skills.
• Some experience in implementing an employer branding strategy that aligns with the company culture and business goals.
• Experience in managing content for employer-focused social media (e.g., LinkedIn) and the company careers page.

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. The Opportunity In a world of distributed work and rapid AI evolution, Employee Experience is no longer just about perks - it’s about connection, belonging, and high-performance culture. As our People Experience Partner, you will be the chief architect of the moments that matter. Your mission is to boost engagement, productivity and retention of our team members. You will take the reins of our belonging and recognition programs, employer branding and workplace culture, while reimagining what it means to be a "commercetooler" in a hybrid, AI-augmented environment. You will act as both a strategic and operational, human-centric culture ambassador for the company, devising approaches to create a positive workplace culture, understanding the pulse of our teams and crafting experiences that bring us all together. You’ll translate the "personal touch" at scale, managing logistics for life events and global milestone programs. Working closely with People Operations, Talent Acquisition, and Communications, you’ll shape how our values are woven into the fabric of the employee lifecycle—from the first touch on the Careers Page to the daily Slack interactions. Your Impact As our People Experience Partner, you’ll support the People team by leading the design and improvement of the entire employee journey—from onboarding to offboarding—to boost engagement, productivity, and retention. You will: Culture Ambassador: act as both a strategic and operational, human-centric culture ambassador for the company, devising approaches to create a positive workplace culture, understanding the pulse of our teams and crafting experiences that bring us all together. Belonging: own and expand our Belonging initiatives, including our flagship company-wide sports challenge. Employee Journey: focus on designing and improving the entire employee journey - from onboarding to offboarding - to boost engagement, productivity, and retention. EVP Activation & Evolution: lead the continuous refinement of our new Employer Value Proposition (EVP), ensuring our values are woven into the fabric of the employee lifecycle - from the first touch on the Careers Page to the daily Slack interactions. CXOs: Empower our global Chief Excitement Officers (CXOs) across Berlin, Boston, Durham, London, Melbourne, Munich, Valencia and remotely, to set up fun, creative initiatives that go above and beyond to bring our commercetools spirit to life. Employer Branding and Narrative Strategy: act as the primary storyteller for our global talent brand; interact with the Communications and Talent Acquisition team to ensure our strong company culture resonates in the outside market, collaborating with designers on visual identity, and leveraging executive updates to maintain our standing as a top-tier employer in the e-commerce tech space. Scale the Celebration: oversee our global tenure and milestone programs, moving from manual processes to sophisticated automation Legacy of Excellence: partner with People Operations and managers to ensure high-touch recognition for long-term (10+ year) milestones, including leave processing and executive-level celebrations. The "Personal Touch" at Scale: manage the logistics and vendor relationships (e.g., Swag.com, Glasso) for life events including baby, wedding, and graduation celebrations. Voice of the Talent: in partnership with our Talent Acquisition team, manage our reputation on Glassdoor, using sentiment data to inform strategy; collaborating with the social media team regarding company content. Program Management and Fiscal Responsibility: act as the primary admin for various tools that are in place to ensure seamless social connectivity across the organization, manage the Employee Experience budgets, ensuring high ROI on activity. What Sets You Apart You're a natural storyteller and communicator with a talent for perspective-taking. Whether it's recording an intro video for an internal newsletter or coaching a CXO team, you lead with empathy and wit. Your curiosity drives you to use internal surveys and sentiment data not just to report numbers, but to diagnose cultural health and suggest proactive solutions. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: Empathy: great capability of perspective-taking, advanced listening skills, cultural competence and awareness. Tech pedigree: experience in a Culture and Belonging, Employee Experience, Wellbeing or HRBP role within a fast-paced, globally distributed Tech environment, preferably SaaS. Experience in culture building and belonging: you understand that culture isn't found in a snacks drawer; you have a proven track record of building belonging across time zones and screens. The "Ambassador" DNA: you are a natural storyteller and communicator. Whether it's recording an intro video for an internal newsletter or coaching a CXO team, you lead with empathy and wit. Analytical skills: you use reviews (e.g., Glassdoor/RepVue) and internal surveys not just to report numbers, but to diagnose cultural health and suggest proactive solutions. Operational grit: you can switch from "Blue Sky" strategy to "Ground Level" execution - managing vendor delays, budget spreadsheets, and Slack workflows with equal precision. Tech savvy & AI-curious: you aren't afraid of the "admin side" of the house. You have experience with employee engagement and HRIS tools, and you are excited to use AI to automate the mundane and elevate the human. Communication skills: excellent verbal and written communication skills, presentation and facilitation skills, as well as interpersonal and consultative skills.