About this role
About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Requirements
- Autonomous working style with strong collaborative skills in team environments
- Ability to meet deadlines and effectively execute operational and project-based missions
- Strong interest in e-commerce and Mirakl's industry
- Team player: You collaborate effectively and share best practices to elevate team performance
- Languages
- Fluent in French and English (ability to communicate easily in both languages)
Nice to have
- Knowledge of programming languages and/or experience using APIs
- Compensation & Benefits
About Mirakl
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com. Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success The Team You'll Join You'll join the Customer Support team, part of the Customer Success Consulting department, reporting to Audrey Baudin, Knowledge Manager. The Customer Support team plays a central role at Mirakl, managing all technical and functional requests from marketplace users and the Mirakl Connect platform. The team ensures proper escalation of incidents and product enhancement requests to technical teams. You'll contribute to continuous improvements of Mirakl documentation, optimization of internal client management processes across Customer Success Consulting, and enhancement of Mirakl solutions overall. This is a 6-month internship starting in July 2026, based in our Bordeaux office. Your Impact Drive optimization projects for internal support tools through automation implementation, dashboard creation, and monitoring the effectiveness of new tools (bots, SAP migration, Mailchimp collections) Lead and support internal change management initiatives including launching and tracking expertise topics within Support, implementing new shift management routines, portal account deactivation processes, and external SSO projects Plan and organize team events including monthly global team building activities and team dinners Coordinate cross-team initiatives through meeting planning, organization, and event logistics What You'll Bring to the Role Education & Experience Currently pursuing a Master's degree (Bac+5) from a university, business school, or political science institute (IEP) Seeking a 6 months internship starting July 2026 in Bordeaux