Incident Manager
About this role
Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Responsibilities
- As an Incident Manager, you will be responsible for managing Incident and Problem processes across our data center infrastructure. You will coordinate between internal teams and external partners to ensure quick and effective resolution of hardware, firmware, and infrastructure-related issues.
- You are someone who enjoys diving deep into processes, continuously improving and automating workflows to deliver a more reliable and efficient service.
- Your responsibilities will include:
- Lead Incident and Problem Management for all hardware, firmware, and IT operational issues that impact services.
- Coordinate between the IT Infrastructure team, Engineering, and external vendors/contractors to resolve issues and optimize communication.
- Manage and maintain the Knowledge Base, encouraging contributions to service operation documentation.
- Drive process improvements and follow up on corrective actions.
- Identify opportunities for automation to prevent incidents and detect issues at an early stage.
- You’re welcome to work in our office in Amsterdam, The Netherlands.
- We expect you to have:
- Proven experience in Incident and Problem Management.
- Strong understanding of data center operations, server, and network equipment.
- Hands-on experience in process design and implementation.
- Technical background in troubleshooting data center IT hardware.
- Excellent communication and coordination skills.
- Ability to create and deliver presentations, charts, diagrams, and reports.
- Strong data analysis and scripting skills for identifying deviations and trends.
- High proficiency in spoken and written English.
- Proactive, detail-oriented, and responsible approach to work.
- It will be an added bonus if you have:
- ITIL or equivalent service management certification.
- Driving license (category B).