Associate Customer Success Manager Associate Customer Success Manager (German Speaker, Poland-based)

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

We are looking for early-in-career talent with a foundational knowledge of Customer Success and a desire to progress within Okta. You are adept at handling a portfolio of smaller ARR customers in a programmatic way, guiding them to business results. These accounts are typically uniform in their product use. You are a continuous learner, building product knowledge to be a trusted advisor.

This role will cover in the German Market and will require fluency in the German Language

What you’ll be doing:

As an Associate CSM, you will apply your developing skills to manage a portfolio of accounts:

You will apply your diagnostic skills to understand standard customer use cases. You will build your own network of support and demonstrate "Customer First" thinking by responding to queries in a timely and professional manner.

You will apply your foundational product knowledge independently to manage your portfolio. You will confidently prescribe solutions by consistently applying established best practices and playbooks to ensure customers derive value. You will not shy away from difficult conversations and will display transparency and honesty.

You will use your project management skills to plan and execute programmatic engagement strategies. This involves effectively managing your time, prioritizing tasks across multiple accounts, and executing standard customer success cycles like health checks. You will independently identify root causes for standard problems and guide customers through resolution.

You will directly impact customer satisfaction and retention by ensuring value realization. You will influence growth by proactively monitoring account health, identifying standard opportunities for increased product adoption, and articulating Okta's value proposition.

You would be ideal for this role if you have:

Experience: Typically requires 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.

Fluency in German

Experience in customer success or a related role, working with customers on a technical solution.

A customer-centric and proactive team player attitude, focused on driving adoption.

A "can-do" attitude and a positive approach to challenging situations.

The ability to operate in a fast-paced environment and manage multiple customers.

A growth mindset, the ability to take on feedback, and alignment with Okta core values.

Strong oral, written, and presentation skills.

Ability to organize, prioritize, complete activities and meet deadlines.

Technical Expectations: Achieve Okta Professional and Okta Admin certification.

Flexibility to occasionally attend global meetings, training, and kick-offs.

Travel up to 15%.

Flexibility to occasionally attend global meetings, training, kick offs and off sites

P19160_3352259