About this role
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
The Product Engagement Manager supports the execution and day-to-day management of customer pilot programs. This role works closely with the VP of New Product Success and is responsible for ensuring pilots run smoothly, customers are supported, and execution details are handled with high quality.
This is an excellent role for someone who wants exposure to product, GTM, and customer delivery in an early-stage AI product environment.
At a P3 level, your salary starts from €4000 gross per month with restricted stock units and other benefits included. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.
Responsibilities
- Pilot Coordination & Execution:
- Demo Affinity to customers and communicating the pilot structure to them
- Support planning and execution of Affinity pilot programs
- Track pilot tasks, timelines, and dependencies
- Coordinate internal teams and follow up on action items
- Ensure pilot documentation, notes, and assets are kept up to date
- Customer Support & Enablement:
- Assist with customer onboarding into Affinity
- Support campaign setup, testing, and validation
- Answer customer questions and troubleshoot common issues
- Prepare materials for demos, reviews, and check-in calls
- Product & Process Support:
- Capture customer feedback and issues in a structured way
- Help identify gaps in documentation, onboarding, or product UX
- Support creation of pilot playbooks, templates, and best practices
- What Success Looks Like:
- Pilots run smoothly with strong operational hygiene
- Customers feel supported and confident using Affinity
- Senior Pilot Managers can focus on strategy and relationships
- Execution quality improves with each pilot cohort
- Required Experience & Skills:
- 2–4+ years experience in Software implementation, CS, or similar
- Familiarity with marketing platforms and campaign workflows
- Strong organizational and project coordination skills
- Comfortable working directly with customers
- Detail-oriented, proactive, and eager to learn