About this role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
Responsibilities
- Build and strengthen long‑term customer relationships to maximize adoption, retention, and growth while proactively reducing churn.
- Support clients in defining their business goals and achieving them through our products and solutions.
- Serve as a trusted point of contact for customer inquiries, ensuring seamless communication with Customer Support.
- Partner with Marketing to develop compelling case studies, user stories, and testimonials.
- Collect customer insights and collaborate with Product teams to influence the product roadmap.
- Contribute to improving Customer Success best practices, identifying operational gaps, and enhancing workflows.
- Conduct regular client interactions at multiple levels, including C‑suite, and prepare executive‑level QBRs.
- Develop meaningful relationships across your portfolio, ensuring long‑term customer value and satisfaction.
- Bachelor’s degree, preferably in Business, Communications, or a related field.
Requirements
- 2+ years of experience in Customer Success, Key Account Management, or similar client‑facing roles.
- Customer‑centric mindset with strong empathy and a deep understanding of customer needs.
- Excellent organizational skills with the ability to manage multiple accounts and ensure timely follow‑up.
- Strategic thinker who can connect business drivers, understand the bigger picture, and identify growth levers.
- Strong interpersonal and communication skills, with the ability to influence internal teams and engage client stakeholders.
- Proactive, ownership‑driven, and comfortable operating in fast‑changing environments.
- Analytical mindset with the ability to translate insights into action
- Additional languages are a plus.
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.