D365 CE Consultant
HelsinkiCompetitive0 applicants
About this role
CRM / CE Consultant - Finland
We're looking for an experienced CRM / Customer Engagement Consultant to join a growing team delivering modern customer solutions to organisations across Finland.
Responsibilities
- As a CRM / CE Consultant, you'll work closely with business stakeholders and technical teams to design, implement, and optimise CRM solutions that truly support customer-facing processes. You'll play a key role across the full delivery lifecycle - from requirements gathering through to go-live and continuous improvement.
- Design and deliver CRM / Customer Engagement solutions (primarily Microsoft Dynamics 365)
- Engage with customers to understand business processes and translate requirements into effective solutions
- Configure and customise CRM modules (Sales, Customer Service, Marketing, Field Service, etc.)
- Support integrations with Power Platform and other business systems
- Contribute to workshops, documentation, testing, and user training
- Act as a trusted advisor to customers on best practices and solution optimisation
- Key Requirements
- Proven experience as a CRM / CE Consultant
- Strong knowledge of Microsoft Dynamics 365 CRM / Customer Engagement
- Experience with the Power Platform (Power Automate, Power Apps, Power BI) is highly desirable
- Understanding of CRM-related business processes (sales, service, marketing)
- Strong communication and stakeholder management skills
- Fluency in Finnish and English (spoken and written)