IT Support Specialist – Independent On-Site Role (Part-Time)
About this role
If you take pride in keeping things running without being asked — this role was built for you.
About the job
We are looking for a reliable and hands-on IT Support Specialist to manage on-site IT operations for one of our long-term enterprise clients in the Masala/Espoo area.
This is a part-time, permanent position ideal for someone who prefers a stable, structured role with a high level of autonomy. Together with one of our employees you will act as the primary on-site IT contact, ensuring smooth day-to-day operations and supporting end users directly.
You won’t be micromanaged. You’ll be trusted.
Your responsibilities
Take full ownership of on-site IT support and daily operations
Provide hands-on deskside support for end users (Windows environment)
Manage and resolve support requests via ServiceNow, phone, and email
Support Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
Maintain and improve documentation and the internal knowledge base
Coordinate with our European IT team for escalations and projects
Occasionally support IT projects (~3–4 trips/year, fully compensated)
Requirements
- Proven experience in IT support / deskside / helpdesk roles
- You take initiative — you spot problems before users report them and act without waiting to be told
- Reliable and consistent: our client and team depend on you being present and proactive
- Comfortable working in a small team on-site with a high degree of independence
- Professional communication and a strong user-focused mindset
- Solid knowledge of Microsoft Windows (client & server) and Microsoft 365
- Familiarity with ITIL / ticketing systems (e.g. ServiceNow) is a plus
- Fluent in Finnish and English — both mandatory
- Based in the Helsinki/Espoo area (no relocation or visa support available)
- Working model
- Approx. 20 hours per week — flexible scheduling possible
- Primarily on-site in Masala/Espoo
- Limited remote work depending on workload and coordination