System Specialist (Endpoint Services)

Tehtävän kuvaus

DNA is a part of Telenor Group, a leading telecommunications company across the Nordics.

We are now looking for an EUC System Specialist (Endpoint Services) to join our Enterprise IT team.

How you'll make a difference with us

We are seeking a resource to manage the day-to-day delivery and operational governance of our end user computing (EUC) services from our current external platform vendor. This role is based in our Enterprise IT department, which has team members located globally. The position requires an in-country presence in Finland for direct involvement with projects and service delivery in our offices. The main responsibility is to ensure that the vendor's deliveries for DNA meet established standards.

In this role, you'll coordinate daily operations with the vendor, track service performance, and ensure compliance with DNA's requirements. You will work in-country in Finland to support smooth execution in our offices and close collaboration with stakeholders. You'll also drive platform security through hardening and other protective measures.

Examples of day-to-day vendor management tasks include: Running daily/weekly operational check-ins and coordinating priorities, risks, and dependencies

Managing incidents and major incidents with the vendor (triage, escalation, communications, post-incident reviews)

Tracking SLAs/XLAs and KPIs (availability, performance, request fulfilment, device/application success rates) and driving corrective actions

Reviewing changes/releases (CAB input, rollout planning, change windows, back-out plans) to reduce end-user impact

Validating delivered service reports, invoicing/chargeback inputs, and contractual deliverables

Ensuring adherence to DNA policies (security baselines, hardening standards, compliance and audit requirements)

Coordinating onsite activities in DNA offices (hands-and-eyes support, device logistics, rollout support, stakeholder alignment)

We need someone who's a