2nd Line Technical Support Agent to TaxiCaller

About this role

About Taxicaller Nordic AB

● You have excellent problem-solving skills and the ability to think “outside the box”. ● You possess great computing skills and are interested in all things technical. ● You provide a high level of customer service and have a full understanding of its importance. ● You are a curious and fast learner. ● You communicate clearly, both verbally and in writing (fluency in English is a requirement). This is considered an entry-level position and although we don’t believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology. About the position As a 2nd line support agent, no two days will look the same. Your daily focus will be advising and guiding our 1st line support team, providing them with advanced technical support and assisting them with account management. Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments. Your daily tasks will include ● Providing operational, technical and account management support to our 1st line support, sales and KAM teams. ● Supporting our marketing team in content creation, ensuring technical accuracy. ● Supporting our sales teams in sales demos and general technical support. ● Content creation for support resources such as user guides and manual inserts. ● Quality assurance and the development of internal training material. ● Contribution to developing new internal processes and policies. It will be considered an advantage if ● You speak additional