Junior Service Integrator/IT Coordinator

We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping.

About the assignment

You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration.

Tasks

Support day to day around IT Change management, reporting and other activities around IT Service Management

Assist in coordination and follow up with external suppliers and internal stakeholders

Help maintain service documentation, operational procedures, and governance material

Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups

Required Skills and Experience

An education within IT or equivalent practical experience

An interest in IT service management, operations, or service integration

Good understanding of ITIL concepts (incident, change, problem, service management)

Good communication skills in English, both written and spoken

A structured and reliable way of working, with attention to detail

Willingness to learn and develop within a professional IT environment

Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.

This role requires fluency in English and Swedish.

This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that.