Suomen Autolasi OyTechnical Operations & Automation Specialist

Job Description: We are a growing automotive service company specializing in windshield replacement, currently expanding our operations across Finland. We are looking for a hands-on Technical Operations & Automation Specialist to lead our digital transformation and build the technical foundation for our nationwide branch network.

In this role, you will not just maintain IT systems; you will architect and build custom solutions that integrate Artificial Intelligence with our core business processes, from logistics to customer service.

Main Tasks and Responsibilities:

ERP/CRM Development: Designing and deploying a custom-built system to manage customer lifecycles, inventory tracking (glass and materials), and labor-hour accounting for multiple branches.

AI & API Integration: Implementing AI-driven communication tools and automated chatbots via API (OpenAI/Anthropic) to handle customer inquiries, appointment bookings, and lead processing.

Workflow Automation: Automating end-to-end business processes to eliminate manual data entry and synchronize information between sales, logistics, and technical departments.

Digital Logistics Management: Creating and managing digital tracking systems for supply chain operations to ensure efficient material distribution across regional locations.

Staff Training & Documentation: Developing technical manuals and conducting training sessions for employees on how to use new AI tools and CRM interfaces.

Process Optimization: Mapping and structuring business operations to ensure scalability and high service standards as the company opens new service points.

Requirements & Skills:

Practical experience in building and customizing CRM/ERP systems.

Proficiency in API integrations and implementing AI (LLM) solutions for business tasks.

Strong understanding of database management and data engineering.

Background in digitizing manual processes, preferably in logistics or service sectors.

Ability to translate complex technical systems into