Junior Office IT Engineer

About this role

Responsibilities

• We operate offices in 10 countries across Europe, and our close-knit Office IT team of four supports 400+ employees with care and dedication. As our Junior Office IT Engineer, based at our HQ in Amsterdam, you will be right at the heart of it: the go-to person for local and remote IT matters. Your work will be hands-on and meaningful from day one. You will make sure laptops are ready, tools are accessible, and systems run smoothly so your colleagues can focus on what they do best. You see every colleague as a customer, and you take pride in making their experience seamless: you listen, ask the right questions, and always follow up.
• Your responsibilities include:
• Supporting the smooth operation of all office IT infrastructure, including laptops, phones, software, meeting rooms, and network equipment.
• Providing timely and effective technical support to colleagues: troubleshooting hardware and software issues, actively following up on tickets, and making sure users are genuinely satisfied.
• Assisting with the full lifecycle of end-user devices, including procurement, configuration, deployment, and retirement.
• Supporting IT onboarding and offboarding, including account creation/deletion and device provisioning, so every new joiner and leaver has a smooth experience.
• Contributing to team projects that improve IT support — for example, creating documentation (handbooks, knowledge base) and helping implement new tools and processes.
• Helping maintain strong relationships with IT vendors and providers, while developing your skills in SaaS applications and modern cloud environments.
• Occasionally travelling to other European offices to support onboarding and provide on-site assistance when needed.
• Who we are looking for
• You bring curiosity, a genuine care for people, and the drive to learn and grow. Whether you are fresh out of school or have had your first taste of IT support, this is your opportunity to build a strong foundation in a dynamic, international environment. If you are eager to take ownership, ask good questions, and make a real difference to the people around you, you will fit right in.
• You also bring:
• Some hands-on experience in an IT support, helpdesk, or similar role: even through internships, studies, or personal projects.
• A genuine enthusiasm for learning new technologies and passion for helping people through fixing hardware and software issues.
• Familiarity with device management (laptops, phones) and common troubleshooting scenarios; experience with MDM solutions such as Kandji, Jamf, or Microsoft Intune is a big plus.
• Basic understanding of Identity and Access Management (IAM); experience with Okta is a big plus.
• Some experience with Google Workspace or Microsoft Active Directory.
• Strong communication skills in English: you can explain technical topics clearly and simply to people of all backgrounds and seniority levels, and you are comfortable working across different cultures and offices.
• Join us in building a better future
• We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
• Stock option plan: we believe in shared value creation;
• A training and development budget of €3,000 per year per employee, because development and training are important to us;
• In order to feel & enjoy the EV life, you get access to our fully electric vehicle fleet (all charging expenses covered), also for private use;
• Attractive Pension plan fully covered by Fastned.
• Company bonus plan.
• 29 holidays. Additionally, we give you 2 ‘Mission Days’ you can use to contribute to Fastned’s mission or to support a cause that is important to you.
• Daily lunches, snacks & drinks are provided at our office locations;
• Access to the mental health platform Nilo Health including 10 sessions with psychologists of your choice.
• Urban Sports Club Subscription.
• Additional parental benefits above legal minimum, including coaching via Foundtree.
• Accessibility to Women's Health platform Flouria.
• Company events year-round, including an exciting yearly trip abroad with all employees.
• Interested in making an impact?
• We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned. Here are the next steps of the hiring process:
• First chat with the Recruitment team
• Technical interview with the Office IT Team Lead and a member of your future team
• Culture fit and Team Collaboration interview with the Head of Engineering and a member of your future team
• Then, it’s time to welcome you on board to Fastned!
• Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
• If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl