UX Research Operations (Student Assistant)
About this role
We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 21 countries, have together already prevented 517+ million meals from going to waste - avoiding over 1.397.000 tonnes of CO2e!
Your mission
Too Good To Go's UX Research team exists to make sure the products we build are grounded in real user understanding. We are a small team working across a fast-moving product organisation and research operations - the infrastructure that makes insight possible - is central to how we work.
A key focus right now is our continuous interviewing programme - a live, always-on system that generates weekly qualitative insights from users across multiple markets. This student worker role sits at the operational heart of that programme. You will keep the weekly cycle moving smoothly - managing scheduling, tracking participants, processing data and coordinating across tools. And alongside that, you will actively identify what is slow, what is fragile and what could be automated and help us fix it.
This hands-on role rewards people who are organised, curious about systems and always looking for smarter ways to work. This is also a role for someone who wants to grow. You will be working closely with the Head of UX Research, getting exposure to how research is planned, run and used to shape product decisions - and building a foundation for a career in UXR.
The role has three layers: doing the work reliably, questioning whether it could be done better, and building toward a career in research. We are looking for someone who is ready for all three.
This role reports to the Head of UX Research.
Responsibilities
- Running the weekly operations cycle for active research programmes - pulling response data across platforms, updating tracking sheets and posting team updates
- Managing participant communications - sending follow-up emails and incentive payments accurately and on time
- Processing transcripts for AI analysis - downloading, deduplicating and preparing sessions for synthesis
- Supporting technical setup for new programmes - including screener forms, study configuration, participant recruitment requests and legal documentation
- Coordinating translations with local market contacts for non-English programmes and reviewing returned translations for accuracy
- Identifying manual steps in the current process that could be automated or improved and proposing smarter solutions
- Maintaining and improving process documentation so the programme is resilient and not dependent on any one person
Requirements
- You are currently enrolled in a master's programme in a relevant field - psychology, cognitive science, HCI, information science, social science, design or similar
- You are looking to build a career in user research or research operations
- You have strong attention to detail and catch inconsistencies before they become problems
- You are comfortable working across multiple digital tools and pick up new ones quickly
- You are resourceful with technology and find practical ways to work more efficiently
- You follow structured processes carefully and flag when something looks wrong
- You treat a process as something that can always be improved, not just followed
- You notice when a step feels unnecessarily manual and are motivated to do something about it
- You take ownership - if you spot something off, you say so
- You are comfortable with ambiguity and can make reasonable decisions without being told every step
- Our values
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
- What We Have To Offer
- A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
- The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 21 countries – always ready to share knowledge and support!
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where successes are celebrated together.
- How to apply
- Submit your CV and a cover letter in English. In your cover letter, please address the following two points specifically - applications that do not address these will not be considered:
- Why you are interested in a career in user research and what draws you to research operations in particular
- Tell us about a time you noticed something wasn't working as well as it could, and what you did about it
- Applications are reviewed on a rolling basis.
- Job Ref: #LI-CT1
- A Movement for Everyone
- We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
- We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.