Senior IT Support Specialist

About this role

About Avaron AB

Avaron helps you find assignments that match your skills and ambitions. As a permanently employed consultant with us, you get competitive terms – combined with the variety and growth that a consulting career offers. About the Assignment You will help keep IT operations stable in a production-focused environment where reliable support is essential for day-to-day work on site. This is a hands-on assignment where you combine end-user support with preventive maintenance, pre-checks, and infrastructure-related troubleshooting in a factory setting. You will work across established support processes and contribute to runtime quality through incident, problem, knowledge, and change management. The role spans application infrastructure, end-user infrastructure, and core infrastructure, giving you a broad technical scope and close contact with the business. If you enjoy solving issues where they happen, improving operational stability, and working in an environment where IT has a clear impact on daily operations, this assignment offers a varied and meaningful challenge. Job DescriptionYou provide onsite support to users and support day-to-day IT needs in a factory environment. You perform pre-checks and preventive maintenance in line with support service agreements. You troubleshoot and resolve issues related to workplace IT, applications, infrastructure, printers, networks, and VPN connections. You work across incident, problem, knowledge, and change management processes to support stable runtime quality. You support application infrastructure, end-user infrastructure, and core infrastructure. You build, configure, and reset PCs and handle hardware such as laptops, iPads, and iPhones. You document solutions and contribute to knowledge management and operational optimization. You use ticketing and remote support tools to manage cases efficiently and maintain high service quality. RequirementsYou have 5-10 years of experience in onsite support and end-user su