Operations Supervisor
About this role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
Directly and through staff, manages and coordinates operational activities for assigned functional areas or regions to ensure efficient, consistent, and high‑quality service delivery. Provides leadership and direction to teams of entry‑level and experienced professionals, ensuring operational objectives, service standards, and performance expectations are achieved.
Responsibilities
- Manage and oversee daily operational activities to ensure service levels, quality standards, and performance metrics are consistently met
- Provide leadership, coaching, and direction to staff, including onboarding, training, performance feedback, and development planning
- Monitor operational workflows, identify inefficiencies or risks, and implement process improvements to enhance productivity and service quality
- Collaborate with cross‑functional partners to support business initiatives, resolve operational issues, and drive alignment
- Analyze operational data, performance metrics, and trends to support decision‑making and continuous improvement efforts
- Escalate complex issues as appropriate and ensure timely resolution with minimal impact to customers or stakeholders
- Support change initiatives by communicating updates effectively and ensuring teams adopt new processes or systems
- Basic Qualifications
- Bachelor’s degree or equivalent practical work experience
- Typically two or more years of relevant operational, supervisory, or people‑management experience
- Preferred Skills / Experience
- Strong knowledge of operational functions, systems, procedures, and products or services within the assigned area(s)
- Strong organizational, leadership, and project management skills
- Well‑developed customer service and stakeholder management capabilities
- Excellent verbal and written communication skills, with the ability to communicate effectively at multiple levels
- Proven supervisory and people‑management experience, including coaching and performance management
- Ability to manage multiple priorities and initiatives in a fast‑paced, evolving environment
- This role requires working from a U.S. Bank location three (3) or more days per week.