Service Designer

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. As a service designer, you will work at the intersection of analysis and design to shape and deliver services that work for clients and their users.   Accessible, efficient, good services don’t just happen; they are designed. We are looking for a service designer who can evaluate current states (such as existing services, business ecosystems, policy and operational realities) in order to co-design evidence-based solutions with multidisciplinary teams and stakeholders.   You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services. Typical projects You will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Service Designers at V1 work across the full service lifecycle, from discovery through to live – working to improve existing services, or designing new ones from scratch.  Examples of the projects you could be working on include developing new services to:    Enable people in prison to receive better and more tailored education and training.    Help local authorities carry out skills assessments on social workers.    Share sensitive information about children between multiple agencies.    Support teachers with their professional development. Reducing administrative burden of schools and teachers    Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards    Ensuring the Teaching Regulation Agency handles teacher data safely and accurately  

We’re particularly interested in people who: Can simplify complexity— are able to cut through the noise from disparate analysis to identify key insights, impacts and next steps  Are comfortable working in ambiguity and helping teams find direction   Confident working within agile, multidisciplinary teams and using tools like Miro and Lucid with basic level of Figma   Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential   Think beyond the immediate problems and realities to design services that are sustainable, strategic and future-proof    Can plan and lead effective workshops, co-creating solutions as one team, and building trusted, respectful partnerships   Have excellent communication skills, able to adapt information to different audiences and mediums    Can define and visualise concepts, and complex systems clearly for shared understanding and decision making  Knowledge of key service design artifacts and principles (service blueprints, journey maps or ecosystem diagrams etc) desirable but not necessary  Like to work collaboratively and are ready to learn from others’ skillsets and viewpoints 

We implement UCD values into our ways of working and lead with kindness, empathy and curiosity. We believe good teams are built on trust, psychological safety and shared purpose. We’re committed to creating a no-blame culture, where people support each other, take pride in their work, and lift each other up. We value strong team bonds just as much as strong outcomes. We actively welcome diversity of background, identity, experience and thought. You’ll be supported to show up as yourself, contribute fully, and grow your career in a way that works for you. At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability: Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous