Head of Regional Service Operations, Northern Europe

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Head of Regional Service Operations, Northern Europe

We are seeking a strategic and forward-thinking Head of Regional Service Operations to lead our Northern Europe service operations in a permanent position, based at our head office in Helsinki. Join us and play a key role in shaping safe, efficient and sustainable operations across our business. If you are motivated by continuous improvement and excited to make a real impact at scale, this role could be the right next step for you!

Purpose of the role

As Head of Regional Service Operations, you lead the continuous improvement of laundry and delivery operations across the Northern Europe region to reach our Strategy 2030 targets. You ensure that globally agreed processes, concepts and standards are implemented consistently, while driving safety, efficiency and sustainability. You own the regional investment roadmap and play a key role in shaping long-term operational performance as part of the regional leadership team.

Your key contribution areas

Lead and develop regional operational excellence, embedding a strong continuous improvement culture

Drive fact-based target setting, action planning and performance follow-up

Ensure alignment and consistent implementation of global processes, concepts and ways of working

Develop operational capabilities through audits, benchmarks and best practice sharing

Drive continuous improvement in safety, productivity and sustainability to strengthen our value proposition to customers

Drive operational performance that supports customer retention, sales growth and margin improvement

Lead regional investments, maintenance and facility management

Own the investment roadmap, operations footprint and capacity strategy to enable scalable growth and successful market entries

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