ICT Reporting and KPIs Associate Manager

Provide transparent, data driven visibility of ICT performance at LLA Central and OpCo levels by defining KPI frameworks, generating executive reporting, and ensuring data accuracy through coordination with local and central BI teams. Support strategic decision making by enabling consistent performance tracking across markets.Define, maintain, and evolve ICT KPI frameworks aligned with strategic objectives

Produce executive dashboards and reports for Central and OpCo leadership

Coordinate with central and local Product/Business Operations/BI/Analytics teams to ensure timely and accurate data availability

Track ICT service performance, delivery quality, cost efficiency, and customer satisfaction metrics

Ensure consistency and standardization of data definitions, governance, and reporting across OpCos

Support continuous improvement initiatives through insights, trend analysis, and data driven recommendations

Act as the central source of truth for ICT performance and reporting governance

KNOWLEDGE & EXPERIENCEStrong experience in Product performance reporting, with hands-on expertise using analytics and visualization tools such as Power BI, Tableau, and advanced Excel

Practical experience generating reports different systems and sources, ensuring accurate mapping of products, revenues, usage, and KPIs across markets

The role requires close collaboration with Product teams and OpCo teams to guarantee the correct definition, mapping, and harmonization of products, services, and KPIs

A strong foundation in data governance, quality validation, and cross-market reporting is necessary, along with the ability to translate strategic objectives into measurable indicators and executive-ready insights

Experience with technology products and understanding their nature, structure, and underlying data models is strongly preferred, enabling more accurate KPI design, product mapping, and reporting integrity.

Fluency in both Spanish and English is required, given the cross-market co