Strategy Project Manager

We are looking for a Strategy Project Manager for a company in Gothenburg. Start is in April, 9-month limited contract to begin with.

Scope We are seeking an experienced, customer-centric leader to join the Customer Experience team. If you are deeply committed to customer excellence, bring strong leadership capabilities, understand customer communication and support operations, and take pride in delivering high-quality experiences that create real business value, this may be the ideal next step in your career. In this role, you will be part of the CX leadership team, leading a group of specialists and collaborating closely within an agile organizational structure. You will report directly to the Global Head of Customer Experience and play a key role in shaping how the company supports, engages, and communicates with customers worldwide.

Level Senior 7-10 years

Assignment description and main responsibilities

In this role, you will drive the global Customer Engagement agenda by leading specialist teams in customer communication and support, ensuring strong operational alignment between HQ and markets. You will secure the prerequisites needed for efficient operations and play a central role in future-proofing and delivering strategies that strengthen customer support and communication to drive loyalty, customer satisfaction and world-class operations. You are a leader in your field and come with extensive experience and know-how always ready to engage, improve and constructively guide teams forward.

Key Deliverables

Deliver on Customer Engagement OKRs and strategic priorities

Drive and implement customer support and communication strategies

Market governance and performance management

Lead specialist teams within customer communication and support

Ensure operational prerequisites and frameworks are in place for effective execution

Manage and optimize the budget for Customer Engagement initiatives, ensuring effective allocation and cost control

Resp