IT System Administrator

About this role

Responsibilities

• As an IT Support Engineer, you’ll ensure that our local IT infrastructure (hardware, networks, applications and office/warehouse environments) functions efficiently and reliably for both local and remote users. You will apply your technical expertise and follow global IT best practices to optimize and support our operations. You will serve as the go-to person for IT related issues, working both independently and collaboratively, and will play a crucial role in supporting day-to-day IT operations as well as contributing to project execution.
• Our patient care clinics make up a vast network, spread across multiple countries. You'll be based in Hagaplan/Solna Stockholm, while being part of our global IT ServiceDesk team. You´ll report to the IT Service Manager. Some of your tasks are:
• Provide first-line support to users, both remotely and onsite
• Deploy and maintain computer hardware, software, and peripheral devices
• Execute system installations, tests, and integrations
• Monitor and maintain system performance, reliability, and security
• Maintain up-to-date technical documentation
• Participate in local and global IT-related projects
• Who You are
• High school diploma
• At least 1 year of experience as 1st line support or similar position
• Excellent communications skills in English
• It´s meritorious if you have knowledge in Jira, Azure and/or if you have any Nordic language skills
• As a person, you are customer-focused, problem solver, collaborative and independent. You have good ability to handle IT-related issues both hands-on and remotely in a cross-functional team environment. To thrive in the company, it´s important that you are flexible and like to work in an international, fast-paced environment that is constantly changing.