Operational Onboarding Manager - France 🇫🇷

You. Better. With Alan. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. How we work: our Leadership Principles Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. 🚀 The Challenge 🚀 You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase. Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key. The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy. 👩‍💻 Helping Our Admins Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup. 👷 Improving Alan All Operational Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively. ⭐ Join The Care Team as Onboarding Manager ! ⭐️ You will thrive if you: Have a genuine passion for helping others and find joy in solving member challenges Master French and English at a full working proficiency level (written and spoken) Navigate technology with confidence and embrace digital tools Feel at ease connecting with members across all channels - email, visio call, and phone calls Bring natural empathy and a calm presence to every interaction Love taking initiative and turning ideas into action Thrive in collaborative environments where you can both learn and share knowledge Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉) For this opportunity, we are aiming to hire within the B0-B1 level range of our salary grid. ℹ️ Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care team 🇫🇷. Profile & Competencies Soft Skills: Demonstrate strong ownership and autonomy on their missions Demonstrate growth mindset, challenges positively, learn fast Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members Able to embrace change, have collaborative mindset Good listening skills, empathy and pedagogic skills. At ease with complex conversation involving multiple teams. Hard Skills: Excellent French writing skills. Excellent problem-solving skills.: able to structure a problem, identify relevant solutions Good and structured written & oral communication skills in both French and English. Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously Experience: Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication. Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary At ease with complex / new topics (experience in complex environments, strong studies…) 🙌 Perks & Benefits At Alan, we believe that being in good health is a basic need , and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend o