Contact Center Experience Specialist - (Bilingual Japanese)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Basic Qualifications

High school diploma or equivalent

Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training

Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English

Preferred Skills/Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Schedule:

This position operates on a

split shift

, meaning the workday is divided into two separate shifts with a break in between. Candidates must be comfortable with this schedule.

8:00am-12:00pm and 4:00pm - 8:00pm CST

This is a

remote position

with preference for candidates residing near the following hubs:

Cincinnati, OH

Milwaukee, WI

Fargo, ND

Knoxville, TN

Twin Cities, MN

St. Louis, MO

Owensboro, KY

Atlanta, GA

Charlotte, NC

Oshkosh, WI

Dallas, TX

Phoenix/Tempe, AZ

Portland, OR

Location expectations

This role is designated as U.S. home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our

disability accommodations for applicants

.