Customer Service Specialist - UK
About this role
Seco Tools is looking for a Customer Service Specialist
Are you passionate about delivering outstanding customer experiences and building strong relationships?
Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a
Customer Service Specialist
, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
Prepare quotations in collaboration with our field sales teams and suppliers.
Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
Handle returns, claims, and escalations efficiently and in line with company procedures.
Maintain accurate and up‑to‑date customer records and databases.
Assist with procurement tasks, purchase orders, and supplier follow‑up.
Follow up on receivables and keep CRM and ERP data accurate and current.
Contribute to continuous improvement, internal controls, and sustainability initiatives.
Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
About Sandvik
We’re looking for someone who is: A confident communicator with a genuine passion for customer service Proactive, organised, and able to manage multiple tasks at once Calm under pressure and skilled at problem-solving Detail-oriented with strong administrative accuracy Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team. Why Seco Tools? At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values: Winning Together – we take the lead with a collaborative spirit and succeed as a team. Curiosity – we explore, challenge and innovate to shape the future. Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do. Customer Focus – we listen, create, adapt and deliver – always close to our customers. With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment. Please note the role will be required to be fully on site in Alcester during your probationary period, with hybrid working available thereafter. Hours of work are 8:30 am - 5:00 pm Monday - Thursday, and 8:30 am - 3:45 pm on Fridays. How to Apply Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249 For questions about the recruitment process, contact HR Services UK at 0800 652 0011.