Finnish and Estonian-speaking Technical Solution Specialist to Brno, Czech Republic
About this role
Do you want to build your IT support career in Brno? We are looking for a Finnish and Estonian-speaking IT User Support Specialist to join an international team in the Czech Republic. Haku ainoastaan hakijoille ketkä puhuvat molempia kieliä: suomea ja viroa.
Join a dynamic service desk environment where you will provide first-line IT support, resolve technical issues, and deliver excellent customer service to end users. Benefit from a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.
About Nordic Jobs Worldwide
Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies. What will you do? Act as the first point of contact for IT incidents and service requests Receive, log, and manage support tickets via phone and email Provide first-line remote support for end-user devices, networks, applications, and peripherals Prioritize incidents and requests based on business impact and urgency Take ownership of user issues and provide timely updates throughout the resolution process Deliver excellent customer service while following IT service management principles Create and maintain support documentation and knowledge base articles Candidate profile: Fluent in Finnish(C1+), Estonian(B2+), and English, both written and spoken Excellent communication and active listening skills Ability to work independently and take ownership of tasks Previous IT support experience is an advantage, particularly with password resets, software installation, and user management Basic understanding of computers, networks, software, mobile devices, and cloud technologies Strong sense of responsibility and critical thinking skills Employer offers: Hybrid work model Lo