Functional Consultant - Dynamics 365 & Power Platform

Functional Consultant - Dynamics 365 & Power Platform

Turn business needs into effective solutions and better everyday work.

We are looking for a Functional Consultant to help develop our customers' sales, customer service, and field service operations using Dynamics 365 CE and Power Platform. At the heart of the role are business processes, users, and platform capabilities. At the same time, you identify where Copilot, platform agents, and Copilot Studio can reduce unnecessary work and improve the user experience.

What will you get to work on?

You interview users and facilitate requirements workshops. You map the current way of working, the target process, pain points, and the benefits the change is expected to deliver.

You translate needs into user stories, acceptance criteria, and a prioritised implementation backlog together with the customer's product and process owners.

You design and configure Dynamics 365 and Power Platform solutions, including processes, data models, forms, views, security roles, and automations.

You assess what can be solved using standard functionality and low-code tools, and where a developer or integration is needed. You do not simply reproduce the old system in a new one.

You consider customer data quality, the division of responsibilities between CRM and ERP, and the business rules for migration. For example, you define how accounts, sales opportunities, and quotation processes should work.

You participate in testing, user acceptance, training, and deployment. You gather feedback and ensure that the solution also works in real-life situations.

What do we expect from you?

Several years of relevant experience in functional consulting, requirements definition, or business application development in a Microsoft environment.

Expertise in at least one Dynamics 365 CE area, such as Sales, Customer Service, or Field Service, as well as an understanding of Dataverse and Power Platform.

The ability to listen, facilitate, challenge const