Service Supervisor

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Service Supervisor

PRIMARY ROLE RESPONSIBILITY:

The Service Supervisor is responsible for executing and developing Normet’s field, on-site, and mid-life services together with training and digital services in the Nordics region within the Normet Europe, Eurasia & Africa organization. This role is designed to lead service execution while ensuring high level of occupational safety, correct working methods and maintaining profitability and efficiency.

REPORTING TO:

Services Director, Europe, Eurasia & Africa

KEY RESPONSIBILITIES INCLUDE:

Services activities

Scheduling the work of employees in the sites and workshops with communicating in local languages used in Scandinavia and Finland

Monitoring Service employees’ day-to-day performance to ensure the service and quality standards and targets are met

Ensuring the guidelines and work specifications are met by the employees

Keeping accurate records of the job progress, delays, problems, deliveries, changes and possible extras

Ensuring active leadership and management of personnel

Executing customer meetings on-site and through remote application: pre-planning, post-meeting review, and task assignments of resulting actions including preparing service activities

Handling warranties with customers and Normet warranty dept.

Planning implementation and following up bulletin accomplishment.

Financials

Reporting completed projects outlining the activities carried out

Invoicing of service vi