Support Associate Pio (Temporary)

About the job

Join us in making warehouse automation accessible to more businesses.

Created by AutoStore, Pio brings advanced cube storage technology to small and mid-sized companies, helping them handle more orders and use space smarter. As we grow across Europe, we’re looking for a hands-on Support Associate to keep our customers up and running.

This is a temporary 3-month role with the possibility of extension.

You’ll support Pio customers across Europe remotely, troubleshooting software, IT and hardware issues and guiding customers to fast, safe solutions. It’s a great entry point if you’re early in your career and want to build real technical skills while working directly with customers.

What you’ll be working on

Provide first- and second-line remote support for Pio customers and distributors across Europe

Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools

Guide customers through fixes so issues are resolved safely and efficiently

Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations

Escalate complex issues when needed, while staying the customer’s main point of contact

Spot recurring issues and help improve our support processes as Pio grows

You’ll thrive here if you

Like figuring out why something isn’t working and how to fix it

Enjoy working directly with customers and have an excellent tone of voice

Stay calm when there’s a problem to solve

Learn quickly and can prioritize your own work independently

Want to build your skills in automation and robotics

What you bring

Experience with remote support for IT and basic hardware

Experience with TeamViewer and support ticket systems

Customer service or other direct customer contact

Basic knowledge of software, IT systems and networking

Fluency in English; additional European languages are a plus

What you’ll get at Pio

Hands-on experience with warehouse automation and robotics

Training across Pio and AutoStore technology

Direct experience working with customers across Europe

Possibility of continuing after 3 months.

Small collaborative team with a great office location in Stavanger Øst at Eastside

We offer:

A Collaborative and Inclusive Culture

where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.

A Creative and Safe Workplace

by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.

International and Supportive Environment

within a Norwegian multinational that values collaboration and innovation.

Location for this role is Stavanger, Norway

Application deadline: October 31st.

Please note that we review applications continuously—if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.