Account Manager - New Vertical
About this role
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
WHY Deliveroo
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
What You’ll Be Doing
You’ll be joining the Grocery & Retail team.
This position is based in Rome (Lazio).
We oversee relationships with high-volume strategic partners, using data-driven insights to navigate the rapidly evolving quick-commerce landscape.
Here’s what your day-to-day might look like:
Strategic Partnership Management: Act as the primary consultant for a portfolio of different small and medium retail partners, building deep, long-term relationships.
Growth Consulting: Use data manipulation and analysis to identify trends, increasing profitability and growth for both your partners and Deliveroo.
Revenue Generation: Drive commercial value through upselling, cross-selling, and identifying new business opportunities within your portfolio.
Cross-Functional Leadership: Collaborate with Marketing, Operations, and Customer Service to develop and implement bespoke solutions that solve partner challenges.
Operational Excellence: Serve as the main point of contact for strategic partners, addressing complex issues with professional, timely, and scalable solutions.
What You’ll Need to Thrive
Requirements
- Significant commercial experience, with a background in retail, FMCG, or high-growth technology companies.
- Knowledge of the food retail industry, understanding the unique challenges and opportunities within the grocery sector.
- Proven ability to manage long-term relationships with strategic stakeholders and global brands.
- Professional fluency in English to collaborate with our global teams and partners.
- Why Join Us?
- At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
- 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
- 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
- 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
- We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
- Our Global Structure
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.