Support Specialist - Finance

Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It's been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company's website at www.nordhealth.com

About the role

The Support Specialist is a strong individual contributor in Nordhealth's Finance Customer Support team, dedicated to our customers using the Provet veterinary practice management software. The Support Specialist is the go-to support contact for clients of all sizes, focusing on finance-related questions such as invoicing, payments and accounting, and configuring the system to customer needs within the capabilities of the product. To the extent that the need arises, and time allows, the Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development !

Working hours are 9:00-17:00 U.K time!

Your key responsibilities include:Act as the main support contact, prov