Business Application Support Analyst
About this role
Who we are:
We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.
Responsibilities
- Working closely with other teams to understand their application needs, help them select best platforms, provision and support them.
- Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled), as well as the core Zilch platform.
- Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.
Requirements
- Building relationships with our application suppliers, working with them to resolve bugs and request new features.
- Continually improving tooling, practices and knowledge in the Busin
About Zilch
We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us? About the role. This role is responsible for supporting and optimising the business applications that underpin day-to-day operations across the company. Acting as a key point of contact for internal teams, you'll manage application support, resolve incidents, drive continuous improvements, and develop AI-powered automations to enhance efficiency and customer outcomes in a fast-paced, agile environment Day to day responsibilities: Working closely with other teams to understand their application needs, help them select best platforms, provision and support them. Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled), as well as the core Zilch platform. Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds. Building relationships with our application suppliers, working with them to resolve bugs and request new features. Continually improving tooling, practices and knowledge in the Busin