Forward Deployed Engineer
About this role
Intro
For this position we are only looking for candidates located in Germany, Austria or Switzerland.
Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.
Tasks
As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need. Your responsibilities will include:
Building voice agents and conversation flows for customers, from the first workshop to go-live.
Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup.
Writing integration code and small services in Python or TypeScript.
Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report.
Turning what you learn on site into product improvements, together with engineering.
Supporting pre-sales with technical answers when a deal needs an engineer.
Requirements
- A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work.
- Technical Skills:
- Solid Python or TypeScript; REST APIs, webhooks and authentication.
- Comfort reading logs and traces and debugging systems you did not write.
- Basic understanding of how telephony or real-time media works, or the will to learn it fast.
Nice to have
- Experience with LLMs, prompt design or conversational AI.</