Lead of Transaction Monitoring (Enterprise)
About this role
<p><strong>About The Role:</strong></p><p><span>We're looking for a Lead/Head of Transaction Monitoring (Enterprise) to own how Paysend detects suspicious activity across all products, corridors and payment methods, and to lead the TM Enterprise Program that modernises it.</span><strong><br></strong></p><p><span><strong id="docs-internal-guid-6ca80f7e-7fff-7943-7015-445a3fb31eaa">Objective and Key Results</strong></span></p><p><span><strong>Objective (Q4 2026): </strong>AI-Powered Enterprise Financial Crime: build scalable, risk-based transaction monitoring</span></p><p><span>Enterprise clients can submit legitimate transactions with minimal friction, suspicious transactions are correctly identified and declined, unnecessary RFIs are minimised, and transaction-monitoring performance is measurable and continuously optimised.</span></p><p><span>Metrics clearly separate client-generated risk, Financial Crime controls and downstream payout execution, so TM declines are not confused with prefunding, network or technical failures, and stages reconcile without double-counting.</span></p><p></p><p><span><strong id="docs-internal-guid-6ca80f7e-7fff-7943-7015-445a3fb31eaa">Key Results you will be accountable for</strong></span></p><ul><li><p><span><strong>% Confirmed Fraud Rate of Enterprise-Initiated Transactions:</strong> Confirmed fraud transactions divided by total enterprise-initiated transactions, broken down by client, typology, transaction type and destination, and confirmed vs. suspected fraud. Gives clients an evidence-based view of the quality of the volume they submit.</span></p></li><li><p><span><strong>% Legitimate Transaction Straight-Through Processing Rate: </strong>Legitimate transactions processed without an RFI divided by total legitimate transactions submitted. The central measure of balance between risk protection and customer friction.</span></p></li><li><p><span><strong>% Enterprise TM Decision Quality:</strong> Combines confirmed-fraud prevention rate (stopped before payout), false-positive rate, and control coverage of material enterprise TM risks by documented, approved and tested controls.</span></p></li><li><p><span><strong>% Enterprise TM Investigation Efficiency: </strong>Median RFI time to resolution, % resolved within SLA, % with a clear documented decision, % outstanding beyond SLA, and RFI backlog and ageing.</span></p></li></ul><p><strong><br></strong><span><strong id="docs-internal-guid-f23af6e2-7fff-cee4-3efc-d78d495fa2aa">What you will own</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">KRs and Initiatives: </strong>Own and deliver the Enterprise TM KRs and Initiatives, from definition and prioritisation through delivery, measurement and reporting to senior leadership.</span></p></li><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">TM Enterprise Program: </strong>Lead the TM Enterprise Program end to end: scope, roadmap, milestones, budget, dependencies, risks and governance.</span></p></li><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">TM framework: </strong>Own the enterprise-wide TM framework: scenario and rule coverage, thresholds, risk-based calibration, model governance and the rule lifecycle (design, test, tune, retire).</span></p></li><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">Effectiveness and KPIs: </strong>Own the KPI and MI framework for detection effectiveness, alert quality, false positives, SAR/STR conversion, alert volumes, SLAs and team productivity.</span></p></li><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">Regulatory assurance: </strong>Ensure TM meets AML/CTF and regulatory expectations across all licensed jurisdictions, and own TM readiness for audits, regulator reviews and partner due diligence.</span></p></li><li><p><span><strong id="docs-internal-guid-50748a86-7fff-4eab-77eb-e49b6e2b5a2e">Team leadership: </strong>Build, lead and develop a high-performing TM team spanning analysts, rule owners and data/automatio