Critical Environment Technician Manager
About this role
Overview
As a Critical Environment Technician Manager, you will lead and develop the team responsible for operating and maintaining the critical infrastructure that keeps Microsoft's datacenters running safely and reliably. You will combine people leadership with technical expertise to oversee critical electrical, mechanical, and cooling systems, guide maintenance and incident response, and help your team deliver consistent, safe operations around the clock. In this role, you will have a direct impact on the reliability of the infrastructure behind Microsoft's cloud services while building a culture where safety, accountability, collaboration, and continuous learning are part of how the team operates every day
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead, coach and develop a team of critical environment technicians, fostering a culture of accountability, operational excellence, safety, and continuous learning.
- Oversee the operation, monitoring, and reliability of critical infrastructure systems, including electrical, mechanical, cooling, controls, and power generation equipment.
- Direct maintenance activities across critical facility equipment, ensuring planned, predictive, and corrective work is executed in accordance with established procedures, standards, and regulatory requirements.
- Lead the response to operational incidents and critical events, coordinating troubleshooting, root cause analysis, corrective actions, and post-incident reviews to minimize business impact.
- Act as a technical subject matter expert, providing guidance on equipment diagnostics, system performance, troubleshooting, and continuous impr