Customer Service Agent

GlobalConnect is one of the leading connectivity providers in Northern Europe. We're 2000 passionate and talented individuals who want to make a difference, turning our customers' visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

(12 months temporary role)

Do you enjoy customer service and want to shape the customer experience? Join the GlobalConnect Customer Service team in the Helsinki Metropolitan Area and become part of a growing brand in an industry defined by innovation and digitalization.

As a Customer Service Agent, you are the first point of contact for our consumer customers. You make sure they receive support from their first question to a completed service.

To thrive in this role, you likely have:

Fluency in Finnish and English

More than 2 years of experience in customer service with similar tasks

Vocational education in a field that supports the role

About the role and the team

You will work in our Customer Service team in the Helsinki Metropolitan Area, alongside sales and customer service colleagues and in close contact with other teams across GlobalConnect. You'll be working self-sufficiently, supporting customers over phone, email and chat, and contributing to a global team where you can keep learning and growing every day.

We offer enhanced parental leave with flexible return options, flexible work arrangements, skill development, a pension plan, modern workspaces, and insurance coverage.

What you'll be working on

Ensure a high-quality customer experience for consumer customers by phone and email

Respond first to questions about orders, construction schedules, installat