Account Manager

Mission

Gorilla is the margin intelligence platform for energy retailers. We help some of the largest energy companies in UK, Europe, the US, and Australia understand where they make and lose money, from portfolio level down to individual customer contracts.

We are entering a phase where protecting and growing our existing customer base matters as much as winning new logos. Our annual renewals represent millions in recurring revenue, and every one of them is an opportunity to deepen the relationship, expand into new modules, and prove the compounding value of our platform.

About the Role

You'll own the full commercial lifecycle of Gorilla's existing customer accounts - renewals, pricing, commercial strategy, and expansion - across a portfolio of Enterprise and Strategic accounts, primarily UK-based, with accounts also across Europe, the United States and Australia. This is a farmer role, not a hunter role: you're not chasing new logos, you're running 6–12 months ahead of every renewal, building the pricing and expansion strategy for each account, and turning retention into growth. There's no fixed playbook here.Every account sits on its own pricing history, so the role calls for real commercial creativity, not just process execution. You'll own a book of roughly £3-4m of annual renewals, measured on renewed ARR and expansion revenue from day one. Today this work sits with the CSM and the exec team on top of everything else.This hire gives our existing customers the dedicated commercial attention they deserve and frees leadership to focus on new business.

You'll own renewal negotiations, pricing and packaging, contract amendments, upsell strategy, and commercial QBR content, working closely with our Customer Success Manager, who owns product adoption and day-to-day cu