Senior Customer Support Operations Manager
About this role
At Vio we believe booking accommodation should feel smart, fair, and effortless — never overwhelming or unclear.
As one of the world’s fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites — so they can find the perfect place, at the best price, anywhere in the world. We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support. No tricks. No confusion. Just great stays — booked with confidence. With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust.
We are looking for a Senior Customer Support Operations Manager to lead the day-to-day execution of Customer Support operations in a high-volume digital environment.
This role ensures operational stability, execution discipline, and performance visibility across internal teams and BPO partners operating in a 24/7 support environment.
Working closely with the Head of Customer Support and the existing operational coordination layer, this role ensures that daily operations run smoothly, operational risks are identified early, and service performance remains stable as the organization scales.
The role requires strong operational ownership and the ability to make structured decisions in fast-moving environments where service performance, customer experience, and operational efficiency must be balanced continuously.
This is a hands-on operational leadership role suited for someone comfortable managing co