Operations Specialist, AI Enablement [Content Moderation]

Introduction to Role & Team

Bumble Inc. is looking for an Operations Specialist, AI Enablement to join our CX & Trust team. Trust, care, and high-quality experiences are central to Bumble’s mission to create a world where all relationships are healthy and equitable, and in this role you’ll help bring that mission to life by improving how our AI-powered customer experience and moderation systems support our community.

You’ll evaluate AI-powered customer interactions and automated moderation decisions against Bumble’s policies, processes, and quality standards, helping us understand where our systems are performing well and where they can improve. Through quality reviews, accurate case labelling, golden-set maintenance, and thoughtful analysis, you’ll help ensure AI-supported decisions are consistent, precise, and grounded in the nuance required to serve our members responsibly. You’ll work closely with the AI Performance & Enablement Manager and colleagues across CX & Trust, taking ownership of high-quality work and demonstrating our Bumble values of Courage, Curiosity, Respect, and Excellence as we reimagine how AI can strengthen trust and care across the member experience.

This role will be based in London and will work in a hybrid model.

What you’ll do

Conduct quality reviews of AI-powered customer conversations and automated moderation decisions, assessing their alignment with Bumble’s community policies, operational processes, and quality standards.

Analyse policy enforcement gaps and nuanced cases, identifying where automated decisions may be inconsistent, unclear, or misaligned with policy intent and surfacing actionable insights for improvement.

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