Associate Onboarding Specialist - Portuguese speaking

About this role

Requirements

• Native level proficiency in Portuguese and fluency in English
• Experience in customer service, hospitality, restaurant operations, onboarding, implementation, account support, or a related operational environment; equivalent experience may be considered.
• Experience supporting software setup, customer onboarding, implementation, or technical troubleshooting.
• Demonstrated ability to manage detailed work accurately and meet agreed deadlines.
• Demonstrated ability to learn new systems, processes, and product concepts.
• Ideally direct restaurant or hospitality experience.
• Ideally Experience using Salesforce or another CRM, workflow, or case-management system.
• How We’ll Measure Success
• Accurate and timely completion of assigned work.
• Completeness and quality of account records and information prepared for onboarding.
• Appropriate use of documented processes and escalation standards.
• Responsiveness to customers and internal partners within team expectations.
• Progress through required training and quality-calibration activities.
• Demonstrated growth in independence, judgment, product knowledge, and ability to manage standard work.
• Benefits and Perks
• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week
• The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
• Work Environment & Flexibility
• At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
• Inclusion
• We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
• If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.