Customer Insight Analyst

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values - Always Safe, Customer at Heart and Stronger Together - guide us in everything we do.

We are now looking for a

CUSTOMER INSIGHTS ANALYST

To join our team!

In this role, you create and deliver customer and business insights that shape Finnair's customer experience and commercial decisions, in line with Finnair's strategy. You own analysis across customer feedback, behaviour and operational data, and turn it into clear, actionable insights. You help to build the team's next-generation, AI-enabled insight capabilities and core customer initiatives.

The work spans individual journey phases, end-to-end journeys, customer segments and product areas, in close collaboration with stakeholders across the organisation to enable data-driven decision-making.

Your insights will help shape the decisions, services, and experiences that matter most to our customers. This is an opportunity to create visible impact through data-driven analysis.

This role is suited to someone with strong analytical capabilities and a data-driven mindset. You know how to turn analysis into actionable insights, contributing to the continuous development of our customer insight capabilities and practices. You will be part of our Customer Insights team and will report to the Head of Customer Insights. The role is based at Finnair HQ near Helsinki Airport, and we offer a hybrid working model that combines office and remote work.

Main responsibilities:

Lead analysis of customer, operational, and commercial data t