Manager, Modernization Processes
About this role
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Would you like to play a key role in improving the efficiency and supporting the growth of Konecranes' global modernization business? Are you inspired about designing, developing, and continuously improving processes and shaping the future for ways of working?
We are looking for a Manager, Modernization Processes to join our BU Service Quality team and further strengthen the development of end-to-end processes for our project-based service business. The team works closely with Product Line Modernizations to support business growth and operational efficiency and is responsible for the processes and systems of the Product Line.
The role can be based flexibly at any Konecranes location, ideally within a European time zone.
Responsibilities
- Own end-to-end global processes for project-based services, including the following key responsibilities:Develop and deploy global modernization processes, procedures, guidelines, and systems
- Create new process documentation and training materials, and maintain existing materials
- Manage system and reporting development requirements related to your process area
- Coordinate and provide system, process, and reporting training and support for business users
- Collaborate with local process owners and other stakeholders to review processes and ensure alignment and end-to-end optimization
- Monitor and improve process performance and compliance in cooperation with Regional and Global Modernization teams
- Act as the Project Management Excellence champion for Industrial ServiceDrive excell